Virtual Assistance Services
Leading Virtual Assistance Company based out of New Jersey
Expectation & Delivery Model
- Ascendum handles the process from an operations perspective. Ensuring timely delivery of the service, we also provide a "Customer Service Desk" for customers.
- The service is subscription based and the scope of work is limited to delivery of requests/tasks submitted by the customers in a timely and qualitative fashion.
- The designing/web development projects are outsourced to another company and Ascendum is responsible for the communication and follow-up and ensuring work is delivered within specified time frame.
- The company is based out of New Jersey, NJ
- It provides virtual assistant service where the customer can get his requests/ tasks completed by an assigned Dedicated Assistant (DA) online.
- Handling the operations and support from US would not be cost efficient based on the fee charged for this service.
- Client was unable to concentrate upon Marketing and other activities that needed his attention.
Reason of Outsourcing & Benefits Delivered
- Working module compatible per the norms of ISO 9001:2008.
- Ascendum maintains a pool of multi skilled resources who are able to deliver to customer expectations within a reasonable time frame.
- Efficiently driving a customer satisfaction score of 90% and above on a daily basis.
- Huge cost savings.