Digital Transformation: Thinking Beyond the Chatbot
Today’s customers and employees expect instant, real-time information and a superior consumer experience. Outstanding customer service leaves your stakeholders feeling heard, seen and appreciated. It has a tangible impact that can be measured in hard dollars and cents. Chatbots can make this possible—and so much more.
Chatbots are artificial intelligence systems that we interact with via text or voice interface. Their primary purpose is to initiate conversations and interactions between people and brands to create one-on-one relationships. The rise of conversational agents has been rapidly growing over the years. The interactions can be simple, like a simple bot to ask about the weather, or much more complex, like an advanced customer-service bot to help troubleshoot a myriad of technical problems for your customers.
Innovative chatbots armed with advanced artificial intelligence (AI), machine learning (ML), natural language processing (NPL) and data analytics capabilities that are available 24/7 will vastly improve employee and customer engagements, drive measurable savings, provide actionable data, and restore valuable resources. Ascendum Digital’s talented team of solution engineers helps organizations to see beyond the bot, to envision cutting- edge digital transformations never thought possible.
- Recruitment (screening & communications)
- Interactive customer service and training
- 24/7 concierge services and scheduling
- Natural language processing (NLP)
- Robotic Process Automation (RPA)
- Accelerated marketing and lead generation campaigns
- Advanced knowledge base/CMS/analytics
A chatbot is just the beginning toward more advanced capabilities to continuously drive value and savings — instant customer engagements, talent recruitment, ordering equipment and requesting services, Microsoft 365 integrations, automated training and support, actionable data analytics and reporting, back-end office automation, CRM and ERP integrations — the possibilities are limitless.
Contact our team today to schedule a creative ideation workshop where we will uncover digital solutions for your unique business challenges.