Imagine walking into your favorite fast food joint to find no visible employees or even counters. All that greets you is a giant menu—with instructions to speak your order when ready. Within minutes, your desired number three combo is in

When a consumer needs to replace their TV, they have two options.Drive to a physical store and hope they have the one you want, load it into the car and drive it home.Search online for exactly what they want at

Online retailing continues to gain ground at the expense of traditional retailing. Retail stores are closing at a high pace. Departmental stores like Macy’s, Kohl, Sears, and JC Penney’s are struggling on High Street, while the likes of Amazon are

Mobile and online shopping has become the latest craze in the retail industry. Many stores offer a variety of ways for their customers to shop, like Click-and-Collect shopping experiences where they purchase products online and either pick up in-store or

Innovation for internal company operations doesn’t sound like a hot topic. Innovation is usually considered in the contexts of product strategy, marketing or UX design. However, the induction of a degree of innovation into how a company is ran and structured can result

IoT has had an enormous impact on our lives, and most of the time – we don’t even realize it. New solutions are being introduced every day. The unprecedented growth of these connected or “smart” devices provides an untapped opportunity

The world of retail is changing almost every single day. But, do retailers really know how it is changing? Do they really know what their customers want? Looking at what is happening in the retail industry, some might not be