This guest blog was written by Jennifer BirchArtificial intelligence (AI) is one of the single most disruptive technological innovations of the past decade. With applications in major industries like healthcare, military, banking, agriculture, and global logistics, it should come as

Today’s customers and employees expect instant, real-time information and a superior consumer experience. Outstanding customer service leaves your stakeholders feeling heard, seen and appreciated. It has a tangible impact that can be measured in hard dollars and cents. Chatbots can

The technology trends over the past few years have been quite revolutionary. We have advanced to the sci-fi future that our ancestors had only dreamt of and never thought would come true. Today most devices in the home are smartphone

Leading-edge digital transformation company to demonstrate and explore advanced chatbot, RPA, machine learning, artificial intelligence and IoT technologies that will help digital innovation leaders drive enterprise success.Ascendum Digital, a cutting-edge global digital transformation firm, is the presenting sponsor of the

The customer experience has been notoriously difficult to perfect. Capricious retail trends, shifting consumer expectations and thriving competition have forced brands to learn to embrace technology to remain top of mind amongst their target audience. We looked at some of

Imagine walking into your favorite fast food joint to find no visible employees or even counters. All that greets you is a giant menu—with instructions to speak your order when ready. Within minutes, your desired number three combo is in

When a consumer needs to replace their TV, they have two options.Drive to a physical store and hope they have the one you want, load it into the car and drive it home.Search online for exactly what they want at

Online retailing continues to gain ground at the expense of traditional retailing. Retail stores are closing at a high pace. Departmental stores like Macy’s, Kohl, Sears, and JC Penney’s are struggling on High Street, while the likes of Amazon are

Mobile and online shopping has become the latest craze in the retail industry. Many stores offer a variety of ways for their customers to shop, like Click-and-Collect shopping experiences where they purchase products online and either pick up in-store or

Innovation for internal company operations doesn’t sound like a hot topic. Innovation is usually considered in the contexts of product strategy, marketing or UX design. However, the induction of a degree of innovation into how a company is ran and structured can result