US Residential Mortgage Services

Productivity Enhancement

Client: Leading US Residential Mortgage Lender

Situation

A leading US Residential lender with retail, wholesale and correspondent divisions lost 7-8% of profit on secondary condition fees & interest, with 1 deficient loan in every 5 loans sold to the investor.

  • Effective Quality Control Mechanism. : Ascendum's post-closing audit solutions resulted in improving the quality of loans to 98.7% accuracy and reduced the average time of loans sold to investor from date of closing to [b]5 days from 21 days[/b].

Engagement Scope

  • Built an audit and communication mechanism with the client which resulted in client's staff to focus only on deficient items.
  • Built a performance tracking tool to track performance of processors, underwriters, & closers.
  • Built a reporting structure which enabled the client to identify training needs of their staff.

Technology & Methodology

  • CITRIX
  • LOS: Encompass 360
  • Proprietary DMS

Benefits Delivered

  • Overall cost savings of 25%
  • 71% improvement in efficiency
  • Quality of loans delivered to secondary market increased dramatically
US Residential Mortgage Services

“Ascendum operates as a timely, efficient and very accommodating business partner that adds value to any project. By outsourcing to them I was able to cut production time in half and end up with a far superior result. From small projects to very large projects, Ascendum has proven a trusted and valuable business partner time and again.”

Leading US Residential Mortgage Lender, VP Operations,
Leading US Residential Mortgage Lender