Title Processing Services

Cost Savings and Ability to Manage Volume Volatility

Client: Leading Title Processing Provider

January 2008

Situation

  • Client was facing a number of challenges in processing the preliminary commitment at their end. The company was working in 50 states and it was getting increasingly difficult for them to handle the volume volatility while also ensuring quality & timeliness of delivery.
  • Uneven volumes resulted in delayed delivery of the files to the end client.
  • Need to operate in a variable cost model versus the existing fixed cost model especially as volumes became more volatile.

Engagement Scope

  • Ascendum offered transaction based business solutions which helped the client maintain the volumes with quality.
  • 24x7 multi shift operations equipped to handle any surge in volumes.
  • Regular updates and feedback are provided to ensure that the client’s expectations are met or exceeded.

Technology & Methodology

  • Citrix
  • Resware

Benefits Delivered

  • Overall cost savings of more than 70%
  • Volumes processed with an SLA of minimum 98% accuracy.
  • Ascendum’s in-house workforce management tool ensures that files are optimally handled.
Title Processing Services

“Ascendum provided the optimal solution providing significant cost savings while also enabling us to effectively manage volume volatility, something that occurs frequently in the mortgage industry. The quality of their work is excellent!”

VP Operations,
Leading Title Processing Provider