Handheld tool for Field Services

Field Services Productivity Enhancement

Client: Leading Vending Technology Provider

December 2013

Situation

A Fortune 100 beverage company was looking for better way to manage the product information in their vending machines. They also needed to integrate with a 3rd party dynamic scheduling system to deliver better efficiency in supply chain. Ascendum partnered with the OEM solution provider to build a solution.

Engagement Scope

  • Ported a legacy Windows CE platform to the latest version of Windows
  • Built an emulator for simulation and testing
  • Built a new diagnostics engine to help with faster trouble shooting
  • Enabled remote sync capability to manage data more effectively

Technology & Methodology

  • Win CE/7
  • SQL Server
  • Iterative Development

Benefits Delivered

  • Overall cost savings of 30%
  • Service personnel time for routine diagnostics dropped by 20%
  • Provided an ongoing support model to lower ongoing cost of software maintenance
Handheld tool for Field Services

“Ascendum has helped us re-engineer a tool that helps hundreds of field technicians become more effective with service.”

Vice President Technology,
Leading Vending Technology Provider